Should a question remain unanswered, please do not hesitate to contact us via contact form, email or phone. To do so please use our contact page.

A customer account helps you to directly access all orders you have placed with the web shop at any time. In the order status, you will find the processing step of your current order. When you enter the parcel tracking code, you can track the route and the delivery time of your parcel online. You also save time since details, once they have been entered are automatically retrieved after successful login. You have access to your stored customer details and can change them at any time. You can also change your password at any time. Moreover, you can also view your wish list and submitted reviews.

In the menu bar at the top, please select "My account" and enter your email address and password. Your account details will be displayed and can be changed by you any time.

Please sign in at "My Account" entering your old email address and your password. Go to "My Account", "Manage Addresses". After entering your new email address and password click on "Change email address".

Please click on "My account" in the header. There you can change your address via the button "Manage addresses". Using the button "Edit address" on which a pen is depicted, existing addresses can be changed. New addresses can easily be created via the button "+ New address".

Pease note, however, that you can only change the invoice and delivery address for the payment method PayPal in your own PayPal account since we get your details directly from PayPal.

Sign in
Go to "My Account" in the header of the web shop and log in with your email address and password. Then you can see your stored customer details.

Sign out
Go to "My Account" in the header of our web shop and click the button "Sign out"

Please contact us via contact form, email, phone, fax or chat. To do so please use our contact page.

The easiest way to check if your shipment has already reached its destination is the proof of delivery of the respect forwarding agent.

Simply follow the tracking link we sent you by email. As an alternative, you can directly enter your parcel number on the homepage of the respective forwarding agent.

You will usually find the remark "delivered", the name of the person who accepted the parcel, the date and the time of delivery.

For further questions, please contact us via contact form, email, phone, fax or chat. To do so please use our contact page.

Click on "My account" in the header. Next to the question "Forgot password?", click on "Request now!". Then you have to enter your email address and you will receive a newly registered password via email. Once signed in you can create a new customized password on our website at "Change password" in "My account".

Go to "My Account" and then click on "Change Password". Enter your old password and the desired new password. Then simply click on "Save password".

In order to always be able to offer you attractive prices, we rely on a concentrated portfolio; we are not present at trade fairs and do not have any on-site sales team with branch offices. We pass on the resulting cost advantage directly to you.

When you have placed an article in the shopping basket, we will check the availability and reserve it for you in a second step at the checkout. In individual cases, it is possible that the last piece of the article is bought by another customer before the reservation is made.

All products offered are new items in original packaging from the renowned manufacturers.

The accompanying accessories for all products in the Industrie24 online shop can be found on the respective product detail pages. This way an easy compilation of your package of automation technology is possible.

All products we sell are listed in our shop. Should you not find the article or product category you are looking for, please contact us via contact form, email or phone. To do so please use our contact page. We are trying to extend our product portfolio with respect to demand.

Yes! Thanks to the Industrie24 product comparison tool you can compare various items according to their technical features. Simply tick the box "Compare items" on the respective product detail pages. Afterwards click on the button "Product comparison".

No. Should you have any questions about the products offered, we will be happy to answer them via contact form, email or phone. To do so please use our contact page. Alternatively, you can also ask us via the helpful button "Questions about the item" on the respective product detail page.

To review items please sign in. Then click on the button "Write a review". You can then review and comment on any article. Posted reviews can be viewed and if needed deleted in "Your account" via the button "Posted reviews".

If you have interesting products for automation technology and would like to become a supplier to Automation24, please contact us via contact form, email or phone. To do so please use our contact page.

Prices are for business customers as net prices excluding VAT.

For private customers as gross prices incl. VAT.

Our prices are already very competitive and are well below the recommended retail price of the manufacturer.

To receive an extra project discount, you must meet one of the conditions:
- Large quantity of an article, from 25 pieces
- An order from €5000,-

In addition, it is possible to make price agreements with customers about certain types that are often purchased. Please contact us by phone, email or contact form.

First of all, collect all items in your shopping basket and then go to the checkout. Please note that there are shipping costs for each parcel.

The representation of the products in the online shop does not constitute a legally binding offer, but is only an online catalogue of a non-binding character. By clicking the button "Submit", you place a binding order for the items in the shopping basket. The confirmation of the receipt of your order takes place together with the acceptance of the order immediately after sending off, by means of an automated e-mail. With this e-mail confirmation, the purchase contract has been brought about.

You can choose among the following payment methods:

• Pre-transfer
• iDEAL payments
• PayPal
• Creditcard
• SOFORT Banking
• On account (regular customers)

Please indicate only the order number you have received in the confirmation email as reason for payment / payment reference. Other or any additional details as reason for payment may result in wrong or delayed assignment of your order.

The document number can also be found in "Your account" under "Orders" and "ordernumber''

You can redeem a voucher in your shopping basket. Please put in your voucher code into the box called "Your voucher code" and proceed to checkout afterwards.

Yes, of course. Simply go to "My account" and click on "Manage addresses" and afterwards on "+New address".

For detailed price and service information, please click here.

If you have any further questions please contact us via contact form, email or phone. To do so please use our contact page.

For detailed price and service information, please click here.

If you have any further questions please contact us via contact form, email or phone. To do so please use our contact page.

Deliveries to the NL take about one or 5-6 working days.

If you have not received the parcel after 7 working days, please contact us via contact form, email or phone, so that we can get into it. To do so please use our contact page. Smooth processes are most important for us because we want you to be satisfied with all of our services! You should also look for a parcel delivery notification in your letterbox.

The tracking link we sent you by email helps you to track your parcel so that you always know where the shipment you expect is at that moment.

As a standard we ship via DHL, DPD or UPS.

At present, deliveries to all European destinations are handled with standard- and express dispatch services, using various prepayment options.

Generally, we ship to nearly every destination. For individual information about shipping methods and destinations you cannot choose in our shop, please contact us via contact form, email or phone. To do so please use our contact page.

If you want to make a complaint or want to start a return shipment, simply contact us via contact form, email or phone.

To do so please use our contact page.

We will find an easy solution for you to return your shipment.

Simply enter your email address on the home page in the newsletter field or click the newsletter button in the footer. Then click on the "subscribe" icon and you will receive a confirmation link with the request to confirm it. You are then successfully registered for the newsletter.

You can benefit from exclusive price actions and competitions if you read our Industrie24 newsletter and you will also be informed in advance about product innovations.

In each newsletter, we send you can unsubscribe directly via a link. You can also unsubscribe in our shop at "Service/Newsletter" by entering your contact details.